Refund Policy

1. Subscriptions

Paid plans are billed monthly or yearly in advance through Dodo Payments, the merchant of record. Billing starts as soon as your first payment is confirmed. zeroatom is operated by Neeraj, a sole proprietor based in India.

2. Cancellations

Cancel anytime from the billing portal, reachable from your workspace settings. When you cancel, your plan stays active until the end of the current billing period. You won't be charged again, and there's no partial refund for the unused portion of that period.

3. Refund eligibility

We offer a full refund if you cancel within 7 days of your first payment on a plan and haven't published a custom domain on it. This applies to monthly and yearly plans alike. Outside that window, payments, including the unused part of a yearly plan, are non-refundable except where required by law, or where we've made a billing error (for example, a duplicate charge).

4. Credit top-ups

Credit top-ups are refundable within 7 days of purchase if none of the credits have been used. Once any part of a top-up has been used, the used credits are non-refundable.

5. How to request a refund

Email hello@zeroatom.link with your workspace name and the charge you're asking about. We aim to respond within 2 business days and, when approved, process refunds to your original payment method within 5 to 10 business days via Dodo Payments.

6. Failed or disputed payments

If a renewal payment fails, we'll retry it and email you to update your payment method before any plan downgrade takes effect. If you file a chargeback instead of contacting us first, we may suspend the workspace while it's investigated.

7. Contact and governing law

Refund questions and grievances: hello@zeroatom.link. This policy is governed by the laws of India.